Bellevue residents who ride the 2 Line, Sounder or ST Express can shape transit priorities through Sound Transit's annual Passenger Experience Survey, open through Dec. 11.
The agency launched the survey on Tuesday, Nov. 10. It evaluates how passengers view all of Sound Transit's services, including the 1 Line, 2 Line, Sounder trains, ST Express bus and T Line light rail. The survey covers eight categories: accessibility, availability, dependability, cleanliness, safety, passenger care, maintenance and passenger information.
Sound Transit said the results help identify areas for improvement and set agency priorities. The agency also collects ridership behavior and demographic data to understand how perceptions of its service differ across groups.
Past feedback drove real changes
Previous survey results have led to tangible action. In the Fall 2023 survey, 83% of 1 Line respondents reported concerns about cleanliness at stations, stops or onboard vehicles, according to a Sound Transit blog post. "Stains on seats" was frequently cited. That feedback helped push the agency to begin replacing cloth seat inserts on Link light rail vehicles with vinyl starting in November 2024. Sound Transit said the switch was informed by rider feedback, hands-on testing and a three-month pilot program.
How to participate
The survey is available in English, Spanish, Simplified Chinese, Traditional Chinese, Korean, Russian, Tagalog and Vietnamese. It takes about 20 minutes. Participants are eligible to be entered in a raffle for one of four $250 gift cards or one of 15 gift cards worth $100.
